PrestaShop Maintenance — 3-hour package
A technical problem should never cost you a customer. With this package our team stays on standby for your PrestaShop store: send a support ticket, an e-mail or call us, and we take the request over — no hunting for a freelancer, no waiting to find out whether anyone is available.
3 h
of expert maintenance time included in this package.
24 h
for the first reply from a member of the expert team, on working days.
12 mo
to use your hours, counted from the payment date.
01
Send the request
A support ticket, an e-mail or a phone call — whichever suits you. Tell us what is broken or what you would like changed.
02
We take it over
Your request is picked up within 72 hours at the latest, and you follow it in real time: we post a status update at every milestone.
03
You spend only what you use
Hours are drawn as the work happens. Whatever is left stays available for the rest of the year, and you can top up at any time by adding another package to your cart.
What the hours cover
- Answers to technical questions, whichever PrestaShop version you run
- Server recommendations for fast load times and a better shopping experience
- Installing modules that extend what your store can do
- Installation and configuration of every module bought from PrestaChamps.com
- Back-office setup of the core modules
- Real-time progress tracking on every request
The plan puts expert services within reach so you get the most out of your store — we guide you step by step, so your time goes into marketing instead of worrying about whether the shop still works.
Not part of the package
- SVN versions
- Requests on a shop whose core was modified by you or a third party
- Custom development beyond the store as it was originally configured
- Designing or integrating a new theme or new graphics
- User training
- PrestaShop version upgrades
- Moving the site to another server or hosting company
- PrestaShop installation
Most of those are services in their own right — have a look at our upgrade, server move and page speed packages.
What we need from you
- FTP access
- MySQL access and the database
- The URL of your site
- The URL of your back office
- A back-office account created for us with SuperAdmin permissions
Support is available Monday to Friday.
